Refund policy

We want you to love your custom embosser, but if you experience any issues, we’re here to help. This policy outlines our return and refund process. By placing an order with us, you agree to the terms below.

Standard Returns

• Returns accepted within 90 days from the delivery date.
• Item must be unused and in new condition.
• Refund issued based on the original purchase price.
• Customer is responsible for return shipping costs.

Custom Products

• Due to the personalized nature of our products, custom embossers are non-returnable unless there is a quality issue.
• No returns or cancellations once production has started or the item has shipped.
• Optional Lifetime Warranty:
  
  • If there is a quality issue, we will remake and ship a new product at no cost.

How to Return an Item

1. Contact our team at support@stampedpages.com to initiate a return request.
2. Let us know which item(s) you would like to return and the reason.
3. Pack the item securely in its original packaging.
4. Drop off the package at your local post office.
5. Once we receive and inspect the item, we will process your refund or exchange in line with our return conditions.

Refund Process

• After receiving your return, we will inspect the item and notify you of approval or rejection within 5 business days.
• If approved, your refund will be processed to your original payment method.
• Credit card refunds typically take 3-7 business days to appear in your account, depending on your bank.

Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again.
2. Contact your credit card company—it may take some time to process.
3. Contact your bank—processing times vary.
4. If you’ve done all of this and still haven’t received your refund, reach out to us at support@stampedpages.com.

Exchanges

• We only replace items if they are defective or damaged due to our error.
• If you need a replacement, please contact us at support@stampedpages.com.

Gift Returns

• If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit once the return is received.
• If the item wasn’t marked as a gift, the refund will go to the original purchaser.

Customer Responsibility

• Returned items remain the customer’s responsibility until we receive them. Please pack them securely to prevent damage during transit.
• We recommend obtaining proof of postage in case you need to track your return.
• We are not responsible for items returned to us by mistake. If we locate them and you want them shipped back, we may ask you to cover delivery costs.
• Customs & Duties: We do not refund any taxes or duties charged by customs offices.

For any return or refund inquiries, contact us at:
📩 Email: support@stampedpages.com