Contact us
How can we help?
Questions about a design, a gift or an order? Most answers are below. If not, write to us and a real person will reply.
- support@stampedpages.com
- We usually reply within a few hours
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Where is my order?
Every embosser is made to order. Shipping is free and tracked.
- About 3days to make it
- 3 to 7days on its way
- At your door
Times are in business days.
Track my order -
Your design
After you order, we email you your design to check. If anything needs changing, just reply to that email.
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Changes and your address
Need to change something or update your address? Contact us within 1 hour of ordering. Once production begins we may not be able to change the design.
Shipping policy -
Returns and our 90-day guarantee
If it arrives faulty or damaged, or the impression is not what you approved, tell us within 90 days of delivery and we will remake it or refund it.
Send your order number and a photo. Custom embossers cannot be returned for a change of mind.
Refund policy
Write to us
Add your order number if you have one, so we can find it straight away.
How long does delivery take?
Each embosser is made to order and ships within about 3 days, then delivery takes 3 to 7 business days, wherever you are. Shipping is free and tracked.
Will I see my design before it's made?
Yes. You see a live preview as you design it, and after you order we email you your design to check. If anything needs changing, just reply to that email.
Does it arrive ready to use?
It arrives in two parts with instructions: clip the plate in, then press. A travel case and 50 gold stickers come with it.
How do I get a crisp impression?
Slide it on from the bottom edge so the whole seal sits on the paper, then give the handle one smooth, full squeeze. Practise on the gold stickers first.
What paper does it work on?
Paper from 80 to 150 gsm: most book pages, journals, notecards and envelopes. Very thick card and glossy paper won't take a crisp impression.
Can I change my design later?
Yes. Add an extra design clip with a second design. Clips swap in and out of the same handle.
What if there's a problem?
Our 90-day guarantee covers any fault with your embosser or its impression. Reply to your order email and we'll put it right.