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Refund policy

We want you to love your custom embosser, but if you experience any issues, we’re here to help. This policy outlines our return and refund process. By placing an order with us, you agree to the terms below.

Standard Returns

  • Returns accepted within 90 days from the delivery date.
  • Item must be unused and in new condition.
  • Refund issued based on the original purchase price.
  • Customer is responsible for return shipping costs.

Custom Products

  • Due to the personalized nature of our products, custom embossers are non-returnable unless there is a quality issue.
  • No returns or cancellations once production has started or the item has shipped.
  • Our 90-day guarantee and our Lifetime Warranty are set out below.

Our 90-day guarantee

Every embosser, design clip and stamp comes with our 90-day guarantee. If it arrives faulty or damaged, or the impression is not what you approved in the customiser, tell us within 90 days of delivery and we will remake it or refund it, at our choice and at no cost to you, including any return postage we ask for. Email support@stampedpages.com with your order number and a photo.

Lifetime Warranty

In the United States this is a Limited Warranty.

Our Lifetime Warranty covers manufacturing faults in your custom embosser: a defect in the materials or in how it was made. It does not cover wear, damage, or anything caused by how the embosser was used or kept. It comes with The Gift Set and The Signature Set, and can be added to any custom embosser. It is given by Stamped Pages (support@stampedpages.com). It applies wherever we delivered the embosser.

Who and what it covers

  • One embosser: the one the warranty was bought with, plus any part or replacement we send under it.
  • The person who bought the embosser, or the person they bought it as a gift for. It is not transferable: it ends if that person later sells it or passes it to anyone else.
  • For as long as that person owns the embosser.

What counts as a manufacturing fault

  • The handle, spring, hinge or frame breaking or failing in normal home use, with no sign of impact, bending, water or heat damage, or of misuse.
  • A plate that does not match the design you approved in the customiser, or that will not seat, or sits out of line when fully clicked in, from new.
  • Any other defect in materials or workmanship, where the embosser shows no damage, misuse, wear or alteration.

Normal home use means embossing plain paper and card up to 300 gsm, by hand, in your own books and stationery.

This goes beyond your legal rights in two ways: it covers manufacturing faults for as long as you own the embosser, not only for the statutory period, and you do not have to prove when the fault arose.

What is not covered

  • Wear from use, including an impression that gradually softens over time.
  • Accidental damage after delivery: drops, knocks, bending, water, heat.
  • Misuse: forcing the handle, pressing through anything other than plain paper or card up to 300 gsm, including coated, laminated or textured stock, foil, leather, wood or plastic, or using tools on it.
  • Damage or faults caused by repairs, dismantling, oiling, modification or any other work by anyone other than us.
  • Use in a shop, library, school, office or other organisation, or for anything you sell.
  • Cosmetic changes after delivery: tarnish, scratches, marks, or the finish changing colour, where the embosser still works.
  • Mistakes in the spelling, wording, layout or size you approved in the customiser, a change of mind, or a new name or design.
  • Loss or theft.
  • Anything bought alongside the embosser: extra design clips, the ink stamp, seal stickers and the gift box. Design clips and the ink stamp have our 90-day guarantee; everything else has your statutory rights.
  • Any cost other than the repair or replacement itself, such as return postage these terms say is yours, paper, or your time. Nothing here limits our liability for death or personal injury caused by our negligence, or anything else the law does not allow us to exclude.

Conditions and how to claim

  • Tell us within 30 days of first noticing the fault, and stop using the embosser once you notice it. Email support@stampedpages.com with your order number (or the name and email address the order was placed under, if it was a gift), photos or a short video of the fault, and a photo of an impression made on plain paper. If you tell us later, or keep using it, we may decline the claim where the delay or continued use has made the fault worse or made it impossible to tell a manufacturing fault from damage or wear.
  • If a covered part fails in normal home use and your photos (or the returned embosser) show no damage, misuse, wear or alteration, we treat it as a manufacturing fault. We decline a claim only where the evidence shows one of those causes, and we tell you what we saw. You do not have to prove when the fault arose.
  • We may ask for the plate or the embosser back before we repair or replace it. We will say so before you post anything. Within the first 90 days, or where the fault is one your legal rights cover, we pay the return postage. Otherwise the return postage is yours.
  • We repair or replace the faulty part, usually the plate, or if needed the whole embosser, in your original design. We decide which. If a part is no longer made, we supply the closest match.
  • We replace a whole embosser at most once per warranty. If a further fault would need a whole replacement, or if we cannot repair or replace the faulty part, we refund the price shown for the embosser on your order instead. There are no other remedies under this warranty.
  • A replacement does not start a new warranty; it carries on the original one, and your statutory rights apply to it.
  • We post the replacement free by standard tracked post to the country we delivered the original to. Any customs charges or import duties on the replacement are yours to pay, unless the fault is one your legal rights cover.
  • We reply within 5 working days with a decision or a question.

Your rights

  • This warranty is in addition to your legal rights and does not affect them. In the UK those rights include the Consumer Rights Act 2015.
  • United States: this is a limited warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
  • Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits under this warranty are in addition to those rights.
  • If you bought the warranty on its own, or it appears on your order with its own price, you can cancel it within 14 days of delivery of the embosser for a refund of the price shown for it, as long as you have not claimed on it.
  • We will email you a copy of these terms on request.

How to Return an Item

  1. Contact our team at support@stampedpages.com to initiate a return request.
  2. Let us know which item(s) you would like to return and the reason.
  3. Pack the item securely in its original packaging.
  4. Drop off the package at your local post office.
  5. Once we receive and inspect the item, we will process your refund or exchange in line with our return conditions.

Refund Process

  • After receiving your return, we will inspect the item and notify you of approval or rejection within 5 working days.
  • If approved, your refund will be processed to your original payment method.
  • Credit card refunds typically take 3 to 7 working days to appear in your account, depending on your bank.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company—it may take some time to process.
  3. Contact your bank—processing times vary.
  4. If you’ve done all of this and still haven’t received your refund, reach out to us at support@stampedpages.com.

Exchanges

  • We replace items under our 90-day guarantee or the Lifetime Warranty above. We do not exchange a custom embosser for a different design.
  • If you need a replacement, please contact us at support@stampedpages.com.

Gift Returns

  • If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit once the return is received.
  • If the item wasn’t marked as a gift, the refund will go to the original purchaser.

Customer Responsibility

  • Returned items remain the customer’s responsibility until we receive them. Please pack them securely to prevent damage during transit.
  • We recommend obtaining proof of postage in case you need to track your return.
  • We are not responsible for items returned to us by mistake. If we locate them and you want them shipped back, we may ask you to cover delivery costs.
  • Customs & Duties: We do not refund any taxes or duties charged by customs offices.

For any return or refund inquiries, contact us at:
📩 Email: support@stampedpages.com